How much you get back
Full refund
If something is wrong on our side
Damaged, wrong, or unhealthy plant, or our mistake — you get a full 100% refund, delivery fee included. Just send us a photo.
Minus delivery + 10%
If you simply change your mind
We refund the plant’s price minus the delivery fee and a 10% restocking fee — because living plants cannot always be re-sold once prepared.
Cancel any time before delivery
You can cancel your order at any point before it is delivered — whether you have approved the preview photo or not. Open the order in the app and request cancellation, or reach us through the Feedback page.
How refunds are issued
Refunds go back to your original payment method — InstaPay, or the card you paid with via Paymob — within 3 business days of approval.
How to request a refund
Open the order from the Orders tab and tap Cancel / Request refund, or message us from the Feedback page with your order number. We review and approve eligible requests, then refund within 3 business days.
Good to know
Delivered orders can still be refunded if the plant arrives damaged or unhealthy — send us a photo. Refund amounts are shown clearly before you confirm any cancellation. These terms are part of our Delivery policy and may be updated as we grow.